End-to-End BPO, ITES, Software & AI Services
From 2009 we have delivered IT, BPO and customer engagement solutions to clients across the UK, Europe, North America and India. Today BharatCallX combines that legacy with AI-powered contact centre technology to serve enterprises, PSUs and government bodies worldwide.
What We Deliver
Six service lines, one delivery organisation — built for international clients who need reliability, scale and modern technology.
BPO & Call Centre Operations
24/7 inbound, outbound and omnichannel contact centre operations delivered from India with UK-quality standards. Customer support, technical helpdesk, lead generation, telesales, collections, appointment setting and complaint resolution for UK, US, EU and Indian markets.
- Bilingual English-Hindi + regional language agents
- Shared, dedicated and hybrid seat models
- ISO-aligned QA and 100% call recording
ITES & Back-Office Processing
Data processing, data entry, document management, claims processing, KYC verification, order processing and back-office IT enabled services that scale on demand and cut operational cost by 30-50%.
- OCR and RPA-assisted data capture
- SLA-driven turnaround with audit trails
- Secure, access-controlled delivery floors
Custom Software & IT Services
Cloud-native web and mobile applications, microservices, APIs, CRM/ERP integrations and managed IT services built on modern stacks by engineers with 15+ years of delivery experience.
- React, Node.js, Python, Java, .NET
- AWS, Azure, GCP cloud engineering
- DevOps, CI/CD and 24/7 monitoring
AI Call Centre & Conversational AI
Voice AI agents, chatbots, IVR automation, sentiment analysis, smart routing and agent-assist copilots that contain 50-70% of Tier-1 queries and lift CSAT while reducing cost.
- Generative AI + RAG over your knowledge base
- Omnichannel: voice, WhatsApp, web, SMS, email
- Real-time quality management and analytics
CTI, CRM & Telephony Integration
Salesforce, HubSpot, Zendesk, ServiceNow and custom CTI integrations with bi-directional sync, screen pops, call logging and full customer context on every interaction.
- Twilio, Avaya, Cisco, Asterisk telephony
- Click-to-call, call recording, dispositions
- Bi-directional CRM sync and reporting
Public Outreach & Citizen Engagement
Bilingual voter and citizen outreach, IVR broadcasts, survey campaigns, helplines and grievance redressal for government bodies, public sector units and political organisations.
- Voter awareness & registration drives
- Govt helplines and grievance management
- Booth-level and constituency-level campaigns
Government & PSU Tender Capabilities
Eligible and equipped to bid on Government of India, state government and PSU procurement for call centre, IT and software services via GeM and the Central Public Procurement Portal.
GeM Registered Seller
Registered on the Government eMarketplace (GeM) for direct supply of call centre services, IT services and software under applicable CPV codes for call centre and cloud software categories.
CPPP / eProcure Bidding
Active bidder on the Central Public Procurement Portal (eprocure.gov.in/cppp) for central ministry, PSU and autonomous body tenders across all 28 states and 8 UTs.
MSME & Startup Compliant
Eligible for MSE and Startup experience/turnover exemptions in GeM bids, with audited financials, GST and PAN compliance documentation ready for submission.
Turnover & Experience Criteria
17+ years of proven IT and BPO delivery with the financial standing to meet minimum average annual turnover thresholds typically required in central and state tenders.
Security & Data Residency
ISO-aligned processes, access-controlled facilities, encrypted call recording and India-data-residency hosting suitable for government and regulated-sector engagements.
Bid Documentation Support
Complete bid response capability — technical proposals, scope-of-work compliance, ATC responses, EMD processing and BOQ pricing aligned to tender evaluation methodology.
We actively monitor GeM and CPPP for call centre, IT services and software tenders from central ministries, state governments, PSUs and autonomous bodies. Government buyers are welcome to invite us directly on GeM under our registered seller profile.
Engagement Models
Flexible commercial models that fit your volume, SLA and budget — from a single shared seat to a dedicated offshore centre.
Shared / Per-Seat
Pay per seat per month. Best for fluctuating volumes and pilots. Agents shared across campaigns with dedicated team leads.
Dicated Team
Exclusive agents, team leads and QA trained on your process. Best for mission-critical operations and long-term contracts.
Hybrid / Outcome-Based
Mix of shared and dedicated resources, or pay-per-call / pay-per-resolution pricing tied to outcomes you care about.
Project / Fixed-Bid
Fixed-scope software and integration projects delivered against a statement of work with milestones and acceptance criteria.
How We Engage
A proven four-step onboarding that de-risks delivery and gets you to value fast.
Discovery & Scope
We map your requirements, volumes, SLAs and compliance needs — then propose the right delivery model and pricing.
Pilot & Transition
A 2-4 week pilot proves the model. We transition knowledge, build SOPs, train agents and integrate your systems.
Go-Live & Scale
Production go-live with dedicated QA, daily reporting and weekly governance. Scale seats up or down within 48 hours.
Optimise & Report
Continuous improvement driven by analytics, speech insights and AI — with monthly business reviews and SLA dashboards.
Technology We Build On
A modern, cloud-native and AI-first stack — the same tools used by leading global product companies.
- React
- Node.js
- Python
- Java
- .NET
- AWS
- Azure
- GCP
- Twilio
- Salesforce
- HubSpot
- Zendesk
- ServiceNow
- Avaya
- Cisco
- OpenAI
- LangChain
- Pinecone
- Redis
- MongoDB
- MySQL
- PostgreSQL
- Docker
- Kubernetes
Have a Tender or RFP to Respond To?
Share the bid document and we will respond with a complete technical and commercial proposal within 5 business days.
Talk to Our Bid Team