One Conversation, Followed All the Way Through
Voice, chat, WhatsApp, email and tickets run on a single conversation record — with the agent desk, dialer, workforce management, quality and governance built on the same brain. BharatCallX deploys, operates and integrates it for you.
Platform Capabilities
Six modules, one orchestration loop. Take the whole platform or start with the one job you need done today.
Voice AI Agents
Generative voice agents that answer on the first ring, handle barge-in, switch languages mid-call and resolve Tier-1 queries end-to-end — with sub-second turn-round latency.
- 20+ languages, switchable mid-call
- Barge-in and endpointing tuned per agent
- Eight speech engines behind one adapter with failover
Omnichannel Engagement
Voice, WhatsApp, web chat, SMS, email and social in one queue on a single conversation record — so a call and a follow-up message stay on the same thread.
- Twilio, Meta Cloud API, WebRTC
- One customer key across every channel
- Consent and SLA tracked per channel
Knowledge Base & RAG
Retrieval-augmented generation over your docs, policies, FAQs and CRM so every answer — bot or human — is grounded, cited and always up to date.
- Vector search with Pinecone / pgvector
- Source citation on every response
- Auto-sync from SharePoint, Confluence, Drive
Agent Assist & Copilot
A copilot on the agent desk that suggests the next best reply, cites the clause, auto-summarises the interaction and drafts the wrap-up note.
- Real-time next-best-action guidance
- Auto-summarisation and disposition tagging
- Live sentiment and escalation prompts
AI Quality Management
100% of interactions scored automatically on sentiment, compliance, soft skills and resolution — instead of the 2% a manual QA sample reaches.
- Custom scorecards per campaign
- Automated coaching plans and alerts
- Compliance and script-adherence checks
Conversation Analytics
Real-time dashboards on containment, first-contact resolution, AHT and SLA risk — with 76+ report definitions and one-click exports.
- Live wallboards and SLA breach alerts
- Trend and topic analysis across channels
- 6 export formats and a report builder
How It Works on One Call
Four stages, one record — from the first ring to the reconciled report.
The call is answered before anyone is free
A voice agent picks up on the first ring, in the caller’s own language. When the caller cuts in mid-sentence, the agent stops talking and listens — the way a person would.
- Barge-in and endpointing tuned per agent
- 20+ languages, switchable mid-call
- Provider failover if a speech engine degrades
She messages later — and it is the same conversation
The same caller sends a WhatsApp message that afternoon. It lands in the same inbox, against the same customer, flagged as the same conversation — so the reply can reference what was already discussed on the phone.
- WhatsApp, email, web chat, SMS and social in one queue
- Copilot suggests the reply and cites the clause
- Consent and SLA tracked per channel
The floor is visible while it still matters
Queue depth, agent state and SLA risk are redrawn every two seconds. A supervisor sees a conversation heading for a breach and can listen in, whisper to the agent, or take the call over.
- SLA alerts before the breach, not in tomorrow’s report
- Every interaction scored, not a 2% sample
- Listen, whisper or take over in one click
One record, so the numbers agree
Containment reconciles with handover because both are counted from the same conversation. Every model call carries its cost, latency and the decision it fed — with guardrails before and after.
- 76+ report definitions ready to run
- Per-run cost ceilings and guardrails
- Your region, your data residency
Outcomes You Can Measure
Not vanity metrics — the numbers your CFO and COO actually track.
Integrations
Connects to the CRM, telephony and collaboration tools your teams already use.
- Salesforce
- HubSpot
- Zendesk
- ServiceNow
- Twilio
- Meta Cloud API
- Avaya
- Cisco
- Asterisk
- WebRTC
- SAP
- Microsoft Dynamics
- Slack
- Microsoft Teams
- Google Workspace
- SharePoint
Deployment & Hosting
Your region, your data residency, your security posture — from shared cloud to air-gapped on-prem.
Cloud (Multi-Tenant)
Fastest time-to-value. We host on AWS / Azure in your region with isolated per-tenant databases. No infrastructure to manage.
Dedicated Cloud
Single-tenant VPC with dedicated compute, private connectivity and customer-managed encryption keys. For regulated workloads.
On-Premise / Hybrid
Deployed inside your data centre or on Govt of India cloud (MeghRaj) for data-sovereignty requirements. Air-gapped options available.
See the Voice Agent Answer a Live Call
Book a 30-minute demo on your own use case — inbound support, collections, appointments or after-hours coverage.
Book a Demo