What We Deliver
Scalable solutions built for businesses that care about customer experience and operational efficiency.
BPO & Call Center
24/7 customer support, lead generation and tele-sales for UK and global clients.
IT Services
Cloud, infra, cybersecurity and managed IT services for growing businesses.
ITES & Software
Custom software, web apps, data processing and back-office IT enabled services.
AI & Cognitive Services
Put AI to work in your operations. Our intelligent solutions streamline workflows and propel your organisation toward peak efficiency.
Voice AI Agents
Generative voice agents that answer on the first ring, handle barge-in, switch languages mid-call and resolve Tier-1 queries without a human.
Omnichannel Engagement
Voice, WhatsApp, web chat, SMS, email and social in one queue on a single conversation record — built on Twilio, Meta Cloud API and WebRTC.
Knowledge Base & RAG
Retrieval-augmented generation over your docs, policies and CRM so every agent and bot answer is grounded, cited and up to date.
AI Quality Management
100% of calls scored automatically with sentiment, compliance and coaching insights — instead of the 2% a manual QA sample reaches.
Conversation Analytics
Real-time dashboards on containment, FCR, AHT and SLA risk, with 76+ report definitions and one-click exports.
Agent Assist & Copilot
A copilot on the agent desk that suggests the next best reply, cites the clause and auto-summarises every interaction.
Industries We Serve
Software and BPO delivery that moves industries forward — tailored to the way each sector actually works.
BPO & Outsourcing
Scalable omnichannel operations, dialers and workforce management for BPOs serving global clients.
Banking & Fintech
Secure, compliant customer engagement with voice AI for collections, onboarding and tier-1 support.
Healthcare
Appointment booking, reminders and patient support with HIPAA-aligned processes and bilingual agents.
Retail & E-commerce
Order support, returns, WhatsApp commerce and conversational commerce bots that lift conversion.
Travel & Hospitality
Booking, modifications and 24/7 multilingual support with AI agents that contain after-hours demand.
Telecom
Tier-1 automation, IVR replacement, churn prevention and outbound win-back campaigns at scale.
Why BCX?
A partner-first approach with UK-quality delivery, India cost advantage and multi-continent presence.
- Multi-continent offices and delivery centres
- Native English speaking UK and Indian agents
- AI-powered call routing, quality and speech analytics
- ISO aligned processes and secure infrastructure
- Flexible pricing: shared, dedicated and hybrid teams
What Our Clients Say
Trusted by leading brands across e-commerce, fintech, travel and telecom.
“BharatCallX transformed our customer support operations. Their AI-powered routing cut our average handle time by 22% while CSAT climbed to 9.4. A genuinely strategic partner.”
“We outsourced our outbound sales and collections to BCX three years ago. The bilingual team and predictive dialer integration delivered a 3x lift in contact rates.”
“Their voice AI agents now handle 60% of our after-hours calls end-to-end. The handover to human agents is seamless and the analytics are best-in-class.”
Frequently Asked Questions
Everything you need to know about working with BharatCallX.
How long has BharatCallX been in business?
BharatCallX carries forward the legacy of RNS Informatics Pvt. Ltd., a powerful and reputed IT company founded in 2009. RNS Informatics has since been closed, but its 17+ years of IT, ITES, BPO and customer engagement expertise lives on in BCX — now reimagined for the AI era with modern, cloud-native and generative-AI stacks.
What latest technologies do you use?
We build with modern stacks: generative AI and LLMs, retrieval-augmented generation (RAG), microservices, containers, cloud-native architecture, Twilio/Meta Cloud APIs for omnichannel, WebRTC, Salesforce/HubSpot CTI integrations and next-gen contact centre tooling.
Do you offer AI voice agents and chatbots?
Yes. Our Voice AI Agents answer on the first ring, support 20+ languages with mid-call switching, handle barge-in and resolve Tier-1 queries. We also deploy omnichannel chatbots on WhatsApp, web, SMS and email.
Can you integrate with our existing CRM and telephony?
Absolutely. We build Salesforce, HubSpot, Zendesk and custom CTI integrations that give agents full customer context on every call, with bi-directional sync and real-time screen pops.
Where are your delivery centres located?
We operate multi-continent offices and delivery centres — headquarters and primary 24/7 delivery in India, client-facing onshore support in the UK & Europe, business development in North America, and regional operations across APAC and MEA.
What pricing models do you offer?
Flexible pricing to fit your needs: shared, dedicated and hybrid teams; per-seat, per-minute or outcome-based models. Contact us for a free quote tailored to your volume and SLA requirements.